Privacy Policy

AJL Plumbing and Heating Ltd (“we”, “us”, or “our”) operates www.ajlplumbing.co.uk and provides heating, plumbing, bathrooms, and air conditioning services across Essex, Kent, and London. Protecting the privacy of our website visitors and customers is a priority. This policy explains the types of personal information we collect when you browse our website, request a quote, or work with us, and how that information is used and safeguarded.

If you have questions about this policy or how we handle your data, please email info@ajlplumbing.co.uk, call 0800 002 5129, or message us on WhatsApp at 07724 547 977.

General Data Protection Regulation (GDPR)

AJL Plumbing and Heating acts as the Data Controller for the personal data you provide to us. Our lawful bases for processing personal information under UK GDPR include:

• Performance of a contract or taking steps at your request before entering into a contract, such as preparing quotes, scheduling works, and completing installations or repairs.
• Your consent, for example when you ask us to contact you via email, phone, or WhatsApp.
• Legitimate interests in running and developing our business, improving our services, and maintaining the security of our website and communication channels.
• Compliance with legal obligations, including Gas Safe, F-Gas, financial, tax, and safety record keeping.

We retain personal information only for as long as needed to fulfil the purposes described in this policy, to comply with legal requirements, or to resolve disputes.

Information We Collect

The personal information we may collect includes:

• Contact details such as your name, email address, phone number, and service address.
• Project information that helps us understand your property, existing systems, and the work you would like us to complete.
• Communications you send to us by email, phone, WhatsApp, Facebook, or through our online contact and quote forms.
• Technical data collected automatically by our website hosting provider, including IP address, browser type, referring pages, and timestamps.
• Any documents, photographs, or other files you choose to share to support your enquiry.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries, provide quotes, and manage bookings.
• Plan and deliver our heating, plumbing, bathroom, and air conditioning services safely and efficiently.
• Communicate updates about your project or respond to follow-up questions.
• Maintain our records, manage payments, and comply with regulatory requirements.
• Monitor website performance, troubleshoot issues, and prevent fraudulent or malicious activity.

Data Retention

We keep personal data for as long as necessary to provide services and meet our legal obligations. Quotations, invoices, and project records are typically stored for up to seven years to comply with UK tax and accounting rules. When data is no longer required, it is securely deleted or anonymised.

Log Files

Like most websites, www.ajlplumbing.co.uk uses server log files. These logs include IP addresses, browser types, Internet Service Provider details, referring and exit pages, and timestamps. Log files are used to analyse trends, administer the site, and monitor usage. They are not combined with other information to identify individual visitors.

Cookies and Tracking Technologies

We use cookies and similar technologies to support essential website functionality and enhance your experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect certain features of the site, but you will still be able to request a quote or contact us.

Third-Party Services

We share information only with trusted third parties that help us run our business. This includes our website hosting provider, email and scheduling tools, and the TradeGrow enquiry form embedded on our site. These partners process personal data on our behalf and are required to keep it secure and use it only for the services they provide to us.

Your Data Protection Rights

If you are based in the United Kingdom or European Economic Area, you have the following rights regarding your personal data:

• The right to access, update, or delete the information we hold about you.
• The right of rectification if you believe any information we hold is inaccurate or incomplete.
• The right to object to certain processing activities.
• The right to restrict how we process your personal data in certain circumstances.
• The right to data portability, allowing you to request a copy of your data in a reusable format.
• The right to withdraw consent at any time when we rely on your consent to process your data.

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before fulfilling your request.

Children's Information

Our services are aimed at adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately and we will remove the information from our records.

Online Privacy Policy Only

This Privacy Policy applies to information collected through www.ajlplumbing.co.uk and through our direct communications with you. It does not apply to information collected offline or via channels that we do not control.

Contact Us

AJL Plumbing and Heating Ltd is based at 9 Woolshots Road, Wickford, Essex. You can reach us at info@ajlplumbing.co.uk or by phone on 0800 002 5129. We are happy to answer any questions about this policy or how we handle your data.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.